Nancy Walter

Oct 31, 2018

Headshot of Nancy Walter with brown, curly hair and eyeglasses.
Headshot of Nancy Walter

Since my accident, I have no use of my right hand, so basically I am one-handed.  I also suffer from CRPS – Complex Regional Pain Syndrome.  It’s a disease of the nervous system which causes neurological dysfunction resulting in chronic pain 24/7.

I’ve been in banking for 42 years, after graduating as a business major from Skyline College in San Bruno, California. My focus is on a product called the Wells Fargo Payment Gateway (WFPG).  This includes writing documentation, assisting with training, helping with escalations between our Merchant Account Management  teams and our vendor CyberSource who is the engine for the WFPG.

Dealing with chronic pain and losing the use of my dominant hand has been a significant challenge, and forced me to relearn basic activities as well as new ways of working. I had a year of therapy after getting out of the ICU. But my perseverance has been as much mental as physical. I have had to learn how to not let my struggle show as much as to learn how to take care of myself. At times, I get very tired, and have to allow myself to stop and rest.

My perseverance has been as much mental as physical. I have had to learn how to not let my struggle show as much as to learn how to take care of myself. Nancy Walter VP & Project Manager, Wells Fargo

My manager at Wells Fargo has been a huge support in this regard—in fact, she’s AMAZING! She is very supportive and understands the toll this disease takes.  So on the few days I need to just stop if the pain is unbearable, I can call and she just tells me to go relax. The company has also worked with me to enable me to work full-time from home, and accommodated me with a smaller laptop to help me span the keys with one hand.

I am extremely happy in the improvements we have made in servicing of the WFPG, and proud of my contributions to it. There have been significant developments in the resources, including online procedures, dedicated help phone line and email assistance, coordinated bulletins and newsletters. Because of  this work, our  Merchant Account Management teams have  improved financial tools and resources at their fingertips which allows them to service their customers more quickly and efficiently.

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